Satisfaction guaranteed! With secured packaging ensuring perfect arrival, all orders are handled with care. If, by any chance, you aren’t happy when you unwrap your order, don’t hesitate to reach out to us at info@hemyt.com. We will promptly resolve any concerns, whether it’s through a full refund or by promptly sending you replacements.

Our policy is up to 30 days, beginning from the date of delivery.

HOW LONG DOES THE SHIPPING TAKE?

Shipping times vary depending on where you are:

Europe: 2-5 business days
North America & Australia: 3-7 business days
Rest of the world: 4-10 business days.

WHERE CAN I FIND THE TRACKING LINK?

Upon payment confirmation, you’ll receive an initial email confirming your order. Following this, you’ll receive a tracking link once your order is dispatched to the shipping company, enabling you to track it until it arrives at your home. Please ensure to check your Junk folder as emails might inadvertently end up there. If you haven’t received any emails, please contact us at info@hemyt.com with the name or email associated with your order, and we’ll assist you in tracking it.

WHEN IS THE ORDER SHIPPED?

The fulfillment + sending it to the delivery company usually takes 1-2 business days. Shipping times vary depending on your location. Most customers receive their order within 3-5 business days.

HOW DO I RETURN MY ORDER?

Contact us at info@hemyt.com with a receipt or proof of purchase, and you’ll receive an email with detailed instructions. For complete details on our Return Policy, please click here.

For lost packages, claims must be submitted within 4 weeks of the estimated delivery date. We will cover all shipping and replacement expenses. Your cooperation may be necessary to confirm the accuracy of the shipping address and assist in contacting your local post office to locate the lost package.